Returns and exchanges
I gladly accept returns and exchanges
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1 Cancellations Before Dispatch
We grant our customers the opportunity to cancel their Order before shipping. Conversely, once validated, an Order can no longer be modified. The customer has to notify us by [email protected] as quickly as possible after validation of the Order. If the Order has not yet been dispatched, we will register the cancellation of the Order. The customer will then be refunded fully using the same means of payment used for the initial transaction.
We cannot amend PayPal orders without charging an administration fee, which will be up to 10.00 EUR (which is paid to PayPal Inc.).
If, upon notification by the customer, the goods have already been dispatched, our Return policy applies.
2 Returns and Exchanges
We hope you will be satisfied with the goods purchased on our Online Store. However, our customers are entitled to cancel their Order and return the products after giving a formal written notice of return within fourteen (14) days withdrawal period following the delivery date of the goods. For all exchanges, returns or refunds you must notify us via [email protected] within the withdrawal period. When no notice is received, we will consider your acceptance of goods as final.
All return shipping costs inherent on returning the products will be covered by the customer. Please do not forget to inform the transportation carrier that the goods you are sending back are a return.
Please deliver the returned products to the following address:
BENEDETTI LIFE d.o.o.
Rozna dolina 2/19
We accept returns of our products only if the item is still in its original condition and from the original delivery address. This means the product(s) has not been used, worn, washed or damaged. It still has all the labels & identification tags attached. It should also be returned in its original packaging complete with any accessories sent together with the products.
You are responsible for the products until they reach us again, so please make sure you pack them in with care and ship securely. Please take care that the goods are adequately protected in transit, since you will be liable for damage to them until we receive them at our return address. Returns that are damaged or soiled may not be accepted and may be sent back to the customer (at your expense) and/or you may be refused a refund. We reserve the right to claim a compensation for possible damage occurring to returned products.
There is no charge to exchange an item for a different size or colour. All size and colour exchanges depend on stock availability. Transportation needs to be arranged, at customer’s expense, by the customer and shipping costs to the customer are covered by us. Please be sure to note clearly on the transportation form that the item is being sent back as an exchange, otherwise additional costs at the customs might incur. We have no control on import taxes and duties. Please also note clearly the country in which you are based, as we charge to re-deliver an item that has been incorrectly addressed.
Upon acceptance of the products for exchange, we will send an email notification to the customer and the replacement will be processed within seven (7) working days. The item will be shipped upon availability. Please note that exchanges made to destinations outside of the European Union might be subject to the same customs procedures, therefore they might be subject to duty and tax again. To avoid this please do keep all your original import duties and taxes documents in case you might need to prove to customs clearance you already paid all charges. We have no control whatsoever over additional charges in relation to customs clearance and import duties and taxes.
Ship items back within 30 days of delivery