Support is available in various forms- forums, customer care, and so on. But these are not quite enough when the customer has very specific queries that are unique to their requirement. Besides, the process itself is quite lengthy: the customer lists all the queries- in many cases for different vendors- and posts them. The store admin distributes the queries to the respective vendors, collates the answers, and mails them to the customer. Apart from this, the forum is usually populated by other customers who have availed the plugin, and they might not be able to come up with an appropriate answer. In such a situation, only the product seller can help. And here, the NORDIINA Support Ticket System is of immense help.
The NORDIINA Support Ticket System allows the customer to post their queries at one go. They simply have to choose the query category, the product they have queries about, and the urgency, and write down the query in detail. They will be issued a ticket, and will be notified when a reply is posted. They can change the query priority and status in your account, and add replies if required. The process, as is evident, becomes much easier and faster.
Customer may file a support ticket from their My Account -> Orders page.
Customer support ticket submission form.
Allow to set:
Category
Priority
Product
Issues they have
There will be a new “Support Ticket” tab under My Account for customer to check their tickets.
Customers can manage their tickets very easily.
Change priority
Change status
And off course add new reply
You will have a new menu item under NORDIINA Dashboard name “support” to navigate support dashboard.
Vendors will see support tickets only for their products.
Support tickets can be filtered by:
Priority
Status
Date
Product
Vendor (only for Admin)
It’s very easy to manage support tickets from dashboard for vendors.
Also has the option to change ticket priority and status.
There has notification for each and every activities for – Admin, Vendor and Customer.
You will have both Email and Desktop Notifications
If you think some additional thing will make this feature more useful feel free to know us anytime.
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—————– SHIPPING BY COUNTRY ——————
PLEASE NOTE: Shipping
When choosing free Shipping Worldwide, choose EVERYWHERE ELSE and add 0.
For one or more shipping destinations, add one or more countries with shipping cost( even if shipping cost is free add 0 to each country with free shipping).
When you add (one) or few countries with shipping cost, all other countries without shipping cost are considered as shipping is NOT available. (Countries without shipping cost will not be able to checkout in this case).
If you add shipping cost by weight, make sure to add weight to each individual product.
3.The in shipping by country settings vendor can set the fields below.
Processing Time: The time in which the vendor usually process the shipping.
Ships from: The country from were the vendor ships products.
These two fields do not affect the shipping costs.
The Brand can set the shipping price for each country selecting the country name from each dropdown.The number of country selection box can be increased by clicking the plus sign in the bottom of the country selection box.
Shipping price for states of individual countries can also be entered by selecting the state names from State Shipping Rates box and entering the shipping cost of the respective states. The number of state selection box can also be increased per country by clicking the plus sign in the bottom of the state selection box.
When the customer adds the product of the vendor in the cart the shipping cost for the vendor will be calculated according to the shipping country selected by the customer.